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When Customers Change Their Minds
Published on: 21/01/2026
January returns reveal more than operational issues. They show where expectations broke, trust wavered, and which brands customers are willing to return to.
The Season After Urgency: How Retail Is Judged When Customers Slow Down
Published on: 07/01/2026
When urgency fades, customers begin to judge more carefully. This piece examines how January shopping behavior exposes friction, trust gaps, and brand strength—revealing which retailers earn loyalty once speed and discounts disappear.
